6+ Best Online Survey Software to Get Better Data in 2024

In my 15 years as a digital marketer, I’ve created online surveys and forms for many different purposes. Survey software has come a long way during that time, and I’ve used and tested various online survey tools over the years.

It’s important to collect feedback from your customers and leads. That feedback can be related to the user experience (UX) on your site, market research, customer interests, the quality of your product, or the performance of your customer support.

With the right online survey tool, you can easily create, distribute, and analyze feedback surveys to improve your business strategy.

That’s why, in today’s post, I’m excited to share some of the best online survey software on the market.

• What to Look for in Online Survey Software
• 6+ Best Online Survey Tools & Software
  • 1. WPForms
  • 2. UserFeedback
  • 3. SurveyMonkey
  • 4. TypeForm
  • 5. Google Forms
  • 6. Jotform
  • BONUS: OptinMonster
• What is the Best Online Survey Tool for Businesses?

What to Look for in Online Survey Software

What you need in an online survey tool will depend on your business’s type, size, audience, and goals. However, there are a few universal characteristics you should expect in your survey software:

1. Ease of Use: The software should have an intuitive interface that lets you create and distribute surveys quickly. Look for drag-and-drop builders, customizable templates, and straightforward navigation to save time and effort.
2. Advanced Features: As your survey needs grow, advanced features become crucial. These features include conditional logic, diverse question types, and integrations with other platforms, such as CRMs (customer relationship management) and email marketing software.
3. Powerful Analytics: Creating a survey is just the first step. You also need to carefully monitor and interpret the results. Choose software that offers real-time reporting, visual data presentations like graphs and charts, and easy export options.
4. Scalability: Your survey tool should grow with your business. Whether you’re starting small or expanding rapidly, the software should support increasing response volumes and offer scalable pricing plans.

Fortunately, the online survey tools in this list check all these boxes.

Best Online Survey Software & Tools

Online Survey Tool	What This Tool is Best for	Free Plan?	Premium Pricing
WPForms	WordPress sites with a wide variety of survey and form needs	✅	Starts at $49.50/year
UserFeedback	WordPress sites that need a dedicated survey plugin	✅	Starts at $49.50/year
SurveyMonkey	Businesses that only need occasional basic surveys	✅	Starts at $25/month
TypeForm	Businesses that need advanced surveys and extensive integrations	✅	Starts at $25/month
Google Forms	Users who want surveys that seamlessly integrate with other Google tools	✅	Starts at $6/month (Google Workspace)
Jotform	Feature-rich surveys with a top-notch visual builder	✅	Starts at $34/month
BONUS OptinMonster	Precisely targeting your surveys to the right website users	❌	Starts at $9.97/month

1. WPForms

WPForms is hands down the best WordPress form-building plugin available. The Pro plan includes a powerful and easy-to-use Survey and Polls addon that makes it the #1 online survey tool on our list today.

You can combine the Survey and Polls tools with other features like multi-page forms, email integration, and conditional logic to create highly engaging and detailed questionnaires.

We use WPForms regularly here at OptinMonster. I also installed WPForms on my own WordPress site and was able to create a form in minutes. You can build your survey from scratch or get a head start by using a premade template. The easy builder lets you drag and drop survey fields into place, including:

• Drop-down menus
• Multiple choice questions
• Single-line and paragraph text answers
• Name and email fields
• Advanced fields like file uploads, Likert scale, and more

Once you’ve placed the field, simply click on it to customize the Field Options in the left menu settings:

One of the things I love most about WPForms is its robust survey reporting features. Once you’ve published your survey, it’s easy to track the results. Here’s an example of the results from a survey that OptinMonster used for some of our customers:

I chose a horizontal bar graph to display the results, but you can also view the results as a pie, line, or vertical bar chart.

With WPForms, you get useful, real-time reports and graphs based on survey responses. This helps you collect and analyze your survey data to make smarter, data-driven decisions about your business.

You can also download these reports in an Excel spreadsheet or CSV file to import to 3rd-party marketing tools, such as a CRM platform like Salesforce or Hubspot.

And with their addons for offline surveys and form abandonment, WPForms ensures that you collect user data no matter what. It’s this type of functionality that makes WPForms the best survey tool for WordPress.

You can also use a shortcode to display the survey results on any page of your site. You can even embed your WPForms survey inside an OptinMonster popup. Check out our instruction video:

Best for: WordPress sites with a wide variety of survey and form needs.

Is WForms Free? There is a free plugin that you can use for basic surveys and forms.

Premium Pricing: Starts at $49.50/year. For full survey functionality, choose the Pro plan at $199.50/year or higher.

2. UserFeedback

UserFeedback is a WordPress plugin dedicated to helping you collect feedback from your website visitors.

This software lets you easily build surveys, display them anywhere on your website, and monitor the results.

In my testing, I decided to create a website feedback survey. It was incredibly easy to get started with the Website Feedback template. It’s 1 of the 20+ templates available in the Additional Templates Add-on, which is included with the Pro plan or higher.

I added a question to the template, and I could choose between checkboxes, radio buttons, email capture, single text field, long answer, star rating, and Net Promoter Score.

Conditional logic is available for each question in your survey. I just turned on the Enable Conditional Logic toggle and chose my Display Logic settings:

UserFeedback provides 2 easy ways to display the survey form on your website: You can either embed it using a shortcode, or you can use the Targeting rules to determine when and where your survey will pop up for your website visitors.

The Targeting rules include:

• Which page or pages you want your survey to display on
• When the survey displays, such as immediately, after a certain number of second, after the user scrolls halfway down the page, or when a visitor leaves your site
• How many times each user will see your survey
• How long you want to run your survey
• Whether you want to start your survey minimized on the page

Best of all, UserFeedback even integrates with Google Analytics, providing you with further insights into your survey’s completion rate and audience.

Best for: WordPress sites that need a dedicated survey plugin.

Is UserFeedback Free? Yes, there is a free version with limited features.

Premium Pricing: Starts at $49.50/year

3. SurveyMonkey

No list of survey makers would be complete without mentioning SurveyMonkey. This free online survey tool lets you create and distribute unlimited surveys. I’ve used SurveyMonkey multiple times over the years, and it has continued to be an easy way to gather feedback.

It’s an easy-to-use, comprehensive, and all-around excellent survey tool. SurveyMonkey’s dashboard is attractive and intuitive. You simply select the type of question you want to add and then edit it in the builder:

I logged in and was given 3 options to create a survey:

1. Start from scratch: Start with a blank slate and add the questions you want.
2. Use a quick template: Get a head start by customizing a premade survey.
3. Build with AI: Enter a prompt, and SurveyMonkey will use AI to build your survey for you.

These features are all free, but you’ll need to upgrade to a premium plan to use advanced options like conditional logic and accepting payments. You also must have a paid plan if you want to embed SurveyMonkey surveys as popups on your website. If you use their free tool, you’ll have to share the survey link with your audience.

Best for: Businesses that only need occasional basic surveys.

Is SurveyMonkey Free? Yes, it’s free to create basic surveys without conditional logic or website embedding.

Premium Pricing: Start at $25/month

4. TypeForm

TypeForm is a robust online survey tool that lets you create in-depth surveys. You can create interactive surveys to get more responses, turning boring surveys into friendly conversations.

In my testing, I was impressed by just how powerful TypeForm’s survey features are. For example, I was able to add videos, images, and GIFs to a survey in just a few clicks. I also created a survey using their Qualify Leads option. TrueForm’s AI technology used information from OptinMonster’s website to create an Ideal Customer Profile, which I could add to and edit. Then, it built a lead-qualifying survey for me:

The survey was far from perfect, as the AI didn’t fully understand OptinMonster’s features. However, it gave a great starting point and included some useful questions I hadn’t thought of. For instance, TrueForm suggested asking new leads whether they prefer webinars, tutorials, or case studies when learning about software. With this survey data, our email marketing and sales teams can send more targeted and helpful information to each potential customer.

What else sets TypeForm apart from tools like SurveyMonkey? Its extensive integrations. You can connect Typeform to:

• CRMs like Hubspot, Salesforce, and Zoho
• Email marketing platforms, such as Brevo (formerly Sendinblue), Drip, Mailchimp, and ActiveCampaign.
• Payment platforms Stripe and Square
• Tracking software, such as Google Analytics, Google Tag Manager, and Facebook Pixel
• And many more

Keep in mind that this advanced functionality comes at a higher price. At first glance, the pricing looks in line with SurveyMonkey’s paid plans. However, TypeForm severely limits the number of monthly responses allowed on its lower-tiered plans. For instance, the $25/month Basic plan only includes 100 responses per month, and you have you pay extra to increase that number.

Best for: Businesses that need advanced surveys and extensive integrations.

Is TypeForm Free? There’s a free plan, but you only get 10 responses per month.

Premium Pricing: Starts at $25/month

5. Google Forms

Google Forms is an excellent online survey tool like SurveyMonkey, and it’s completely free.

I’ve used Google Forms to create surveys, registration forms, applications, and more. It even includes basic conditional logic.

It’s an especially great choice for Google Workspace users, as it connects to Google Drive and Sheets. For instance, I’ve created forms that included a file upload field and was able to access those files in Drive.

I can view the results under Responses, or I can click Link to Sheets to sync the survey with a spreadsheet that will automatically update as new results come in:

You can build simple surveys, require users to enter an email address (to grow your email list), and gather the results quickly.

You can also use the embed code to add your form anywhere on your website or within an OptinMonster popup campaign:

Best for: Google Workspace users who want surveys that seamlessly integrate with other Google tools

Is Google Forms Free? Yes.

Premium Pricing: Starts at $6/month per user for full Google Workspace

6. Jotform

Jotform is a comprehensive form builder that you can use to create online surveys. It has an extremely easy drag-and-drop builder and high-quality templates to help you get started.

I was impressed by Jotform’s exceptionally clean and attractive user interface (UI). In fact, it may be the smoothest, least clunky experience of all the online survey tools on this list. That’s because you can edit your questions and options right in its visual builder:

Similar to TypeForm, Jotform offers a wide variety of integrations and advanced conditional logic. Jotform has the additional feature of letting you build fillable PDFs or convert your survey into one.

Best for: Feature-rich surveys with a top-notch visual builder

Is Jotform Free? The free version includes all features, but limites you to 5 forms and 100 montly submissions.

Premium Pricing: Starts at $34/month

Bonus Tool: OptinMonster

OptinMonster is the best lead generation software on the market. Our popups, floating bars, and other onsite campaigns make it SUPER EASY for you to encourage your visitors to fill in surveys. This means OptinMonster is a great online survey tool that can be used in many different contexts.

Let’s take a look at 4 ways OptinMonster can help you create, collect, and promote surveys on your site:

• Embed forms within a campaign: Easily embed survey forms in your popups, floating bars, slide-in scroll boxes, and more. Then distribute and promote the survey across your site to a targeted audience.
• Create short surveys directly in OptinMonster: If you only need to ask a few basic questions, you don’t even need a dedicated survey tool. You can add fields like dropdowns, radio buttons, checkboxes, and text fields right in our drag-and-drop builder.
• Redirect traffic for longer surveys: Create exit popups, fullscreen welcome mats, or other optin campaigns with a button that redirects users to your long-form survey. This lets you get more responses from your organic traffic.
• Target your audience: Create a unique user experience by personalizing your messages and targeting them to the right people. This gets more people engaged with your survey form.

OptinMonster’s Page-Level Targeting and Exit-Intent® Technology can detect when a visitor has completed their purchase and is leaving your site. You can then trigger a popup to ask them to take a short feedback survey to tell you about their experience before they leave.

Check out how Kennedy Blue increases sales by 50% using OptinMonster’s Exit-Intent® popups to promote their customer surveys and get valuable feedback.

At the end of the day, OptinMonster is a great survey tool because it encourages the right people to take your survey.

And since you can integrate OptinMonster with your email marketing service, you can use your survey data to segment your email list and send more targeted email campaigns.

Want to try it out? Click below to start using the best online survey tool to get more survey responses.

What Is the Best Online Survey Software for Businesses?

WPForms is the best online survey tool for WordPress websites.

WPForms is flexible, easy to use, and loaded with features. It makes survey design a breeze. You can embed it with OptinMonster to create powerful survey popups on your website.

Plus, it does more than just create surveys. That means you can use WPForms to make any form on your website, such as:

• Newsletter signups
• Event registrations
• Payment collection
• And much more.

If you don’t use WordPress, then your specific needs will determine which tool is best for you. If you need to create robust online surveys with lots of integrations, then I suggest TypeForm.

I hope this list helps you choose the best online survey tool for your business, so you can start collecting important data right away.

Want to learn more about online surveys? Check out these resources:

• Survey Best Practices: Everything You Need to Know
• 9 Ways to Collect Customer Feedback on Your Website
• How to Create a WordPress Survey Popup

These posts will have everything you need to increase survey response rates, learn about your audience, and increase profits.

Want to target your surveys to the right people at just the right time?

Get started with OptinMonster today!